terms of use

Welcome to https://www.in-stox.com/. This website and domain name are owned and operated by FWS International Sdn. Bhd. (Company No.: 201301001402) (hereinafter known as “FWS, “INSTOX”, “us”, “our” or “we”).

The access to and use of our website and the products, and related services available through our website (hereinafter known collectively as the "Services") are subject to the following terms, conditions, and notices (hereinafter known as "Terms of Use"). 

By visiting our website, viewing, and/or purchasing any products from us, you are engaging in our Services and agree to accept all of the Terms of Use and Privacy Policy including all amendments, updates, and/or modifications thereof which may be updated by us from time to time without prior notice. You should check this page and our Privacy Policy regularly to take notice of any changes that have been made. Your continued use of or access to our website following the amendments, updates and/or modifications to the Terms of Use and Privacy Policy constitutes acceptance of those changes.

Instox Store General Terms

  • You represent and agree that you are at least at the age of majority in your state, country, or province of residence, and you give your full consent to allow any of your minor dependents to use our website. 
     

  • You represent and agree that you are the parent, guardian, custodian, carer, or caretaker of a student enrolled in a school which had contracted with us for the supply of school uniforms. 
     

  • You understand that your information (not including payment card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Payment card information is encrypted during transfer over networks.
     

  • You agree that you will not reproduce, duplicate, copy, modify, sell, resell and/or exploit any portion of the Services, use of the Services, or access to the Services or any contact on the website through which the Services are provided, without our express written permission.
     

  • Except to the extent that we are prohibited by law, you agree that our products must not be purchased and used for trade events, reproduction, resale and/or be purchased through our website for the purpose of you making profits, without our prior written consent.
     

  • The headings used in this agreement are included for convenience only and will not limit and/or otherwise affect these Terms of Use. 

Suspension of provision of Service

  • You agree that in the event you act in a manner which violates these Terms of Use, we shall have the sole discretion to either (i) immediately suspend the provision of our Services to you; (ii) immediately terminate the provision of our Services to you; and/or (iii) restrict your access to our website without giving any reason or prior notice to you. In the event of any disputes regarding our suspension, termination and/or restriction of our Services to you, we have the right to make the final decision. 

  • Notwithstanding anything to the contrary, we reserve the right to refuse our Services to anyone at any time without assigning any reason.
     

SOURCES OF PERSONAL DATA

  • You agree that in the event you act in a manner which violates these Terms of Use, we shall have the sole discretion to either (i) immediately suspend the provision of our Services to you; (ii) immediately terminate the provision of our Services to you; and/or (iii) restrict your access to our website without giving any reason or prior notice to you. In the event of any disputes regarding our suspension, termination and/or restriction of our Services to you, we have the right to make the final decision. 
     

  • Notwithstanding anything to the contrary, we reserve the right to refuse our Services to anyone at any time without assigning any reason.

Intellectual Property

  • The “Instox” word mark, Instox logo “…” and its variations, are trade marks belonging to us (hereinafter known as our “Trade Marks).” All materials on this website, including but not limited to the graphics, images, logos, design, colour combinations, layout, downloads, text, information, pricing, products, and services (“Content)” is owned by or licensed to us. You must not reproduce, modify, adapt, transmit, duplicate, copy, distribute, sell, publish, download and/or store our Content or Trade Marks for any purpose whatsoever without prior written consent, or as permitted by law. All our rights are expressly reserved.
     

  • Any references to any trade marks used on our website to describe third parties and their products are trade marks belonging to the relevant third parties.

Instox Codes

  • You should be given a Token number by the relevant school in which your child/ ward is enrolled in order to purchase products from our website.
     

  • You agree to keep the Token number confidential and safe at all times and shall not disclose or caused to be disclosed the Token number to any other third parties in any method or form.

Accuracy of Information

  • Our Services may contain typographical errors or other errors or inaccuracies and may not be accurate, complete, and/or current. We therefore reserve the right to correct any errors, inaccuracies, and/or omissions and to change, modify and/or update any information at any time without prior notice. 
     

  • We also reserve the right to refuse completion of any orders that you have placed with us based on information on the Services or our website which contain errors and/or inaccuracies, including, without limitation, errors, inaccuracies, and/or outdated information relating to the pricing, delivery costs, shipping time, payment terms, and/or return policies. 

Product Descriptions

  • Although we have endeavoured to provide an accurate description of the products on our website, we do not warrant that product descriptions, images, colour, or other information or content of any of our Services are accurate, complete, reliable, current, and/or error-free. 
     

  • Please refer to our FAQ for information on exchanges, returns, and/or refunds.

Orders

  • By placing an order with us, you are offering to purchase our product(s) subject to our Terms of Use which may be amended by us from time to time without prior notice or reason. All orders are subject to availability and confirmation of acceptance by us. 

  • We reserve the rights to impose purchasing limits on any of our products from time to time and we reserve the right to cancel any orders that are in breach of those purchasing limits. 

  • In the event of insufficiency of stock of a product for any reason, we have the right to either (i) cancel any orders or purchase made; or (ii) delay the delivery of the product until more stock is available. We will inform you of such occurrence and will refund the payment to you if we cancel your order. 

Pricing & Delivery

  • The prices stated on our website excludes all shipping or delivery costs. 
     

  • The shipping or delivery costs vary depending on the recipient’s location and may be subject to changes from time to time without prior notification or reason. 
     

  • Dispatch times for our products may vary according to availability and any guarantees or representations made by us as to delivery times are subject to any delays resulting from and not limited to postal delays (including delays from third party logistics companies), or force majeure events for which we will not be responsible. 
     

  • Please refer to our FAQ page for further information.

Exchanges, Returns and Refunds

  • We will only accept exchanges or returns of products if the products are returned and received by us in the following manner:

     

  • within fourteen (14) days from the date of your receipt of the product;

  • whereby the reason for the return was due to our internal error for example if the wrong product was delivered to you, or if the product was defective; and

  • all products are returned unworn, unwashed, unused, undamaged, must be in the same state as how you have received them (original condition), and must be returned with the original tag and packaging intact and undamaged. 

  • Returned products received by us which do not meet the conditions in clause 9a. will not qualify for an exchange or a refund and we will not return the said product to you unless requested by you, and at your own cost. 

  • You agree to bear all costs of returning any product to us for any reason whatsoever. 

  • You agree that we will not be liable for any loss or damage to your returned package or products handled by courier or logistic companies selected by you for the returns.

  • We do not take title to returned products, until the said product(s) arrives at our warehouse and provided always that the products satisfies the conditions set out in clause 9a above. 

For more information about our exchanges, returns and refunds, please see our FAQ

Risk of Loss

You agree and acknowledge that the risk of loss and title for all products purchased through our website passes to you or to our third party carrier or logistics provider upon our delivery of the said products to our third party carrier or logistics provider.

Our Contract with you 

  • When you place an order with us, you will receive an acknowledgement e-mail with a tracking code confirming receipt of your order. This email will only be an acknowledgement and does not constitute our acceptance of your order. All orders are subject to further acceptance by us, and a contract between us and you for your order will only be formed when we accept your order. 

  • Your order is accepted when it has been shipped out by us and we have accepted payment from you. In the event we do not accept your order but have accepted payment from you, we will arrange for the refund of the payment to you. We do not provide any notifications or updates on your order, and it is your sole responsibility to track your order.
     

Payment

We will hold your payment card information for standard pre-authorisation and verification checks on your account and/or payment card information to determine if there are sufficient funds to complete the transaction. Once the relevant checks and verifications are completed, we will dispatch the products to you. We will debit your payment card once we accept your order.   

Personal Information

All personal information submitted by you through the store is governed by our Privacy Policy. Please peruse our Privacy Policy which may be updated from time to time without prior notice.

Outages

We reserve the right to cease, interrupt, or withdraw your access to our website without prior notice, for any reason including but not limited providing upgrades and maintenance of the website. 

Prohibited Behaviour

In addition to other prohibitions set out in these Terms of Use, you acknowledge and agree that you shall not use our Services, website, Trade Marks or Content: (i) for any unlawful purposes; (ii) to violate and/or breach any local, international, federal, provincial or state laws, rules, regulations, guidelines or local ordinances; (iii) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (iv) to solicit or cause others to perform or participate in any unlawful acts;  (v) to abuse, insult, harass, harm, defame, slander, disparage, intimidate, and/or discriminate based on gender, religion, ethnicity, race, age, national origin, disability and/or sexual orientation; (vi) to submit or transmit false or misleading information; (vii) to upload or transmit viruses, trojan horses, spyware, malware, or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Services or our website; (viii) to collect or track the personal information of others; (ix) to spam, phish, pretext, pharm, spider, crawl, or scrape; x) for any obscene or immoral purposes; and/or (xi) to interfere with or circumvent the security features or our website.

We reserve the right to terminate your use of the Services or website with immediate effect without prior notice for violating any of the prohibited uses.
 

Disclaimer

  • By accessing the Services or our website, you agree to assume all risks associated with its use, including but not limited to the risk that your device (including but not limited to computer, phone tablet etc.), software, or data may be damaged by any virus transmitted by the Services, our website, or by any third party content or website. To the extent permitted by law, all warranties, conditions, and claims (whether express or implied) arising out of or in any way connected with the Services or our website are hereby excluded. By accessing our Services or website, you agree to indemnify us for any and all losses, damages, costs, and expenses whatsoever suffered by any person or entity arising out of or in any way connected with your access to the Services.

  • All products including but not limited to the school uniforms sold on our website are manufactured based on the designs, colour, cutting, fitting, material, and quality which have been pre-approved by the relevant schools who have contracted with us for the supply of the same. You acknowledge and agree that we are not responsible for any issues relating to the designs, colour, cutting, fitting, material, and/or quality of the products. 
     

Limitation of Liability

  • You expressly agree that your use of our Services or our website is at your sole risk. Our Services and website, and all products and services delivered to you are provided 'as is' and 'as available' for your use, without any representation, warranties, or conditions of any kind, whether express or implied, including but not limited to all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

  • In no case shall we (including but not limited to our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors) be liable for any injury, loss, claims, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind whatsoever, however caused, including but not limited to lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of our Services or website or for any products purchased using our Services or website, or for any other claim related in any way to your use of the same even if advised of their possibility. 

  • Notwithstanding the above, our maximum liability to you for any injury, loss or damage arising or in connection with your use of our Services or order from our website shall be limited to the total price of your order.
     

Indemnification

You agree to indemnify, defend, and hold us (including but not limited to our parent company, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees) harmless from any and all claims, losses, expenses, demands, damages, judgments, and costs including but not limited legal fees made by any third-parties due to or arising out of your breach of these Terms of Use, or the documents they incorporate by reference, or your violation of any law or the rights of a third party.

Termination

  • These Terms of Use are effective unless and until terminated by either you or us. You may terminate these Terms of Use at any time by notifying us that you no longer wish to use our Services, or when you stop using our website. 

  • In the event that we found or suspect that your have breached or violated these Terms of Use, we shall have the sole discretion to terminate this agreement with you at any time without prior notice and you shall be liable for all amounts due up to and including the date of termination and shall be prohibited from using our website.
     

Waiver

The failure by us to exercise or enforce any rights or provisions of these Terms of Use shall not constitute a waiver of such right or provision.

Entire Agreement

  • These Terms of Use and any policies or operating rules posted by us on our website or in respect to the Services constitutes the entire agreement and understanding between you and us, and governs your use of our Services, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Use).

  • You agree that any ambiguities in the interpretation of these Terms of Use shall not be construed against us.
     

Severability

If any provision contained these Terms of Use is or becomes legally ineffective or are unlawful under the general law or by legislation, the ineffective or unlawful provision will be severed from these Terms of Use which otherwise continues to be valid and operative.

Governing Law

These Terms of Use are governed by the laws of Malaysia. 

Privacy Policy

Our privacy policy, which sets out how we will use your information, can be found at our privacy policy page. By using the Services or our website, you agree to the Privacy Policy.

Contact Information

If you have any queries regarding these Terms of Use, kindly email us at instox.management@gmail.com for assistance.